Bad things happen to good customers. In the past few months, laptops containing Social Security numbers or customer information were stolen from the Veterans' Administration, Fidelity Investments, Ameriprise Financial and Ernst & Young. The theft of a file server at insurer AIG put a million customers' account data at risk. And organized criminals fraudulently withdrew money from personal accounts at several Massachusetts credit unions. Still, according to this year's CIO Insight Security Survey, IT executives remain confident in their security. Should they be? (Continued...) |





















